Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.

Change of Mind

If you have changed your mind, we may offer you a refund provided that the refund:

• is made within 14 days of purchase.
• you can provide satisfactory proof of purchase
• the merchandise is in saleable condition, that is it is unworn or unused with all original tags attached.
• the item is not subject to the exclusions listed below

Our team members will assess the item (in-store and online returns) to determine whether a refund will be offered in accordance with our Returns Policy.

Excluded change of mind items

Please choose carefully when purchasing merchandise designated as a clearance item (either marked as clearance or reduced to clear) as change of mind returns will not be accepted.

Returns and exchanges will not be provided on the following types of merchandise unless the product fail to meet a consumer guarantee:

• Monogrammed, personalised, items ordered in we don’t stock, and altered products
• Face Masks
• Items that have a tag that accompanies the product that states no change of mind
• Gift Cards or vouchers

Proof of purchase

Refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents for change of mind:

• Original register receipt tax invoice (electronic or photograph will be accepted)
  Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.

Return tender

Refunds for all purchases will be given using your original payment method except in the following circumstances:

• where a credit or debit card was used to make the purchase, the cardholder and the same card used for the purchase must also be presented and used for the refund
• If the purchase was made by Gift Card a credit note will be issued.

Consumer Guarantees

Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

• Where an item is damaged through misuse, neglect, or abnormal use, M1 workwear and safety will not provide a refund, exchange, or repair.
• M1 Workwear and Safety will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.